Privacy Policy

At Interview Ace Australia, located at Level 10, 100 Miller Street, North Sydney NSW 2060, and reachable via email at contact@interviewaceaustralia.com.au, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, courses, and services related to interview skills training. This policy is effective as of January 1, 2025.

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you register for our courses, subscribe to our newsletter, or contact us directly.
• Payment Information: When you purchase our courses, we collect payment information such as credit card details or bank account information. This information is processed securely through our payment gateway providers. Interview Ace Australia does not store your complete payment information on our servers.
• Demographic Information: We may collect demographic information such as your age, gender, and location to better understand our audience and tailor our services.
• Usage Data: We collect information about how you use our website and services, including the pages you visit, the courses you enroll in, and the content you access. This data helps us improve our website and provide a better user experience.
• Technical Data: We automatically collect certain technical data when you access our website, including your IP address, browser type, operating system, and device information. This data is used for analytics and to ensure the security of our website.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website. This helps us personalize your experience, analyze trends, and administer the website. You can control cookies through your browser settings. For more information, please refer to our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Improving Services: We use your information to provide access to our courses, personalize your learning experience, and improve the quality of our services.
• Communication: We use your information to communicate with you about our courses, promotions, and other updates. We may also use your information to respond to your inquiries and provide customer support.
• Payment Processing: We use your payment information to process your purchases and ensure secure transactions.
• Analytics: We use your data to analyze trends, monitor website performance, and improve our marketing efforts.
• Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.
• Personalization: Your data helps us personalize your learning path, recommending courses and content that align with your career goals and skill level.
• Security: We employ your information to protect our website and services from fraud, unauthorized access, and other security threats.

Sharing Your Information

We may share your information with the following categories of third parties:

• Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may share information with our business partners to offer joint products or services, or to co-market our products and services. In such cases, we will obtain your consent before sharing your information.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Affiliates: We may share your information with our affiliates for internal business purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
• Secure Storage: We store your information on secure servers that are protected by firewalls and other security measures.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for legitimate business purposes, such as record keeping and legal compliance. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer, Eleanor Vance, at privacy@interviewaceaustralia.com.au or call us at 02 8888 9999.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Interview Ace Australia
Level 10, 100 Miller Street
North Sydney NSW 2060
Email: contact@interviewaceaustralia.com.au
Phone: 02 8888 9999